The MBTA this week rolled out customer service enhancements that make public transit even easier to use: real-time arrival information for the Red, Orange & Blue Lines is now available at mbta.com, the Bus Countdown Clock system has been activated at Dudley station and the installation of new, re-designed system maps is underway.
“As part of our ongoing effort to make the MBTA more customer-friendly and convenient to use, these three new improvements will make trip planning and way finding easier than ever,” said MBTA General Manager Dr. Beverly Scott. “Information is key in making our customers’ trips as smooth as possible; knowing where you’re going or when your bus or train is coming can make all the difference.”
Following the introduction of the first bus countdown sign at Forest Hills this winter, the MBTA has activated the second at Dudley station, the busiest bus terminal in New England. The signs, using real-time bus tracking data, will provide information about when each route serving that station is next expected to depart, using both audio and visual messaging. Nine other stations are set to receive the signs by this summer: Harvard Square; Haymarket, Ashmont; Kenmore; Maverick, Wonderland, Jackson Square, and Central Square. Due to its size, Dudley has two bus countdown signs; most other stations will have one central location for information.
In addition to increasing arrival time information inside stations, the MBTA has launched real-time arrival information for the Red, Orange & Blue Lines on mbta.com. The MBTA Open-Data Initiative has resulted in dozens of great apps for customers to use, and it is an exciting next step to be putting this information on the MBTA website to complement existing schedule and alert information. Customers on the website can pull up real-time information for individual stations in addition to being able to access it on their phones. Currently real-time information is available for all bus routes and the Red, Blue, and Orange Lines. Real-time arrival information can be found at: http://www.mbta.com/rider_tools/realtime_subway/
MassDOT Board Names DePaola Interim MBTA General Manager posted on Feb 25
The MassDOT Board of Directors voted unanimously to make Frank DePaola, currently serving as Highway Administrator and MassDOT’s Chief Operating Officer, Interim General Manager of the MBTA. MassDOT Secretary Stephanie Pollack also announced today that Thomas Tinlin, MassDOT’s Chief of Highway Operations and Maintenance, will …Continue Reading MassDOT Board Names DePaola Interim MBTA General Manager
Pothole Report: Call 857-DOT-INFO posted on Feb 24
MassDOT again this year is enlisting the public’s help this winter season in reporting pothole locations on state roads, allowing repairs to be made as quickly as possible. To report a pothole, drivers are encouraged to call MassDOT’s Pothole Hotline at 857-DOT-INFO (857-368-4636). Potholes are …Continue Reading Pothole Report: Call 857-DOT-INFO
MBTA Late Night Service Future Public Meetings Set posted on Feb 23
The MBTA invites you to attend a public informational meeting to share your comments about the future of late-night service. The meetings are scheduled as follows: Monday, March 2, 6 p.m.–8 p.m., District Hall, Assembly Space, 75 Northern Ave., Boston Wednesday, March 4, 5:30 …Continue Reading MBTA Late Night Service Future Public Meetings Set