The MBTA this week rolled out customer service enhancements that make public transit even easier to use: real-time arrival information for the Red, Orange & Blue Lines is now available at mbta.com, the Bus Countdown Clock system has been activated at Dudley station and the installation of new, re-designed system maps is underway.
“As part of our ongoing effort to make the MBTA more customer-friendly and convenient to use, these three new improvements will make trip planning and way finding easier than ever,” said MBTA General Manager Dr. Beverly Scott. “Information is key in making our customers’ trips as smooth as possible; knowing where you’re going or when your bus or train is coming can make all the difference.”
Following the introduction of the first bus countdown sign at Forest Hills this winter, the MBTA has activated the second at Dudley station, the busiest bus terminal in New England. The signs, using real-time bus tracking data, will provide information about when each route serving that station is next expected to depart, using both audio and visual messaging. Nine other stations are set to receive the signs by this summer: Harvard Square; Haymarket, Ashmont; Kenmore; Maverick, Wonderland, Jackson Square, and Central Square. Due to its size, Dudley has two bus countdown signs; most other stations will have one central location for information.
In addition to increasing arrival time information inside stations, the MBTA has launched real-time arrival information for the Red, Orange & Blue Lines on mbta.com. The MBTA Open-Data Initiative has resulted in dozens of great apps for customers to use, and it is an exciting next step to be putting this information on the MBTA website to complement existing schedule and alert information. Customers on the website can pull up real-time information for individual stations in addition to being able to access it on their phones. Currently real-time information is available for all bus routes and the Red, Blue, and Orange Lines. Real-time arrival information can be found at: http://www.mbta.com/rider_tools/realtime_subway/
Boston: Plan Ahead for I-90 Lane Restrictions posted on Jul 23
MassDOT on Sunday, July 27 at 9:00pm will begin work to improve the median and Commonwealth Avenue Bridge substructure on Interstate 90 in Boston. Beginning Sunday night at 9:00pm and lasting for approximately six months, the left lanes in both Eastbound and Westbound directions on …Continue Reading Boston: Plan Ahead for I-90 Lane Restrictions
Methuen Rotary Project: Travel Impacts posted on Jul 22
MassDOT has scheduled upcoming lane closures as part of the Methuen Rotary Reconstruction Project. Beginning on Monday, July 28, 2014 until further notice, the I-93 breakdown lane will be closed from Exit 46 – Routes 110/113 to Exit 47 – Pelham St. on I-93 Northbound …Continue Reading Methuen Rotary Project: Travel Impacts
Tobin Bridge: All-Electronic Tolling Begins Monday, July 21 posted on Jul 18
Effective Monday, July 21, prior to the morning commute, tolling on the Tobin Bridge will convert to the all-electronic format. The new toll system will eliminate the need for customers to pay the toll in cash. The system is equipped to read E-ZPass transponders for …Continue Reading Tobin Bridge: All-Electronic Tolling Begins Monday, July 21