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Mullan-2011
Posted by Jeff Mullan, MassDOT Secretary & Chief Executive Officer

 

I was in Greenfield yesterday to help mark the opening of the new Registry office and visitor’s center just off Interstate 91.  Rachel Kaprielian and many of the senior staff of the RMV were there too.  And so was Al Stegemann and many of the folks from our District 2 highway office.  Officials from the City of Greenfield, including the Mayor, much of the Franklin County Chamber of Commerce, and a four string band were also there.  So was a big white tent.  Oh, and Governor Patrick was there as well. 

If it sounds like it was a pretty big deal, that’s because, even though opening new RMV branches and visitor’s centers happens every now and then, it WAS a big deal.

The new Greenfield Registry of Motor Vehicles and Visitor’s Center is located in a formerly little-used visitor’s center that first opened in 1999.  Facing rising costs at the Main Street branch, our highway and RMV officials put their heads together and came up with a plan to consolidate space.  Over the past several months, using plans developed with the RMV, highway workers from Northampton and Weston built out the space.  The result is a stunningly professional job making maximum use of the space that serves our highway and Registry customers more efficiently than either facility did on its own – all at much less cost.  A special shout out to Donna Feng from our Northampton office and Al LaFlamme from Chicopee and to Celia Blue, the RMV’s branch operations management team, and MassDOT’s Facilities team for putting in so much work to make it happen.

The Governor was very gracious.  He said that, even with all that is going on around the Commonwealth, he came to Greenfield because of what the facility represents.  In short, the building symbolizes all that MassDOT is about.  So, I put it to all of you: don’t you think that creative thinking, a bias toward action and efficiency, expert craftsmanship, better customer service, and savings is worth a visit from the big boss, 150 other people, a string band and a big white tent?  I sure do.

Secretary Mullan

Please feel free to view our newsletter using the following link:

http://www.eot.state.ma.us/massdotnewsletter/vol81.htm

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