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InCommon Logo""H Harrison is the Confidential Assistant to the Commissioners at the Massachusetts Commission Against Discrimination (MCAD), the Commonwealth’s chief civil rights agency.

Q: What do you wish people knew about your agency and services?

A: We understand that it takes courage to come and file a complaint and speak up about unfair treatment. We are here to help, and are free to the public.

We also want people to know that we have a new website, and that it was designed particularly with access and usability in mind. Our site is fully ADA compliant, mobile friendly, works with assistive technologies, and has built-in translations in over 40 languages. I hope that if people know that resources are out there and more usable than ever, this will allow them to seek the help they need.

Q: Can you give an example of how someone has benefited from your agency’s services?

A: There are hundreds and hundreds of people we help seek fairness, seek justice, seek fair treatment every year. And that’s every single day, it was yesterday, today, Monday of next week. I really am sensitive to maintain privacy while still looking for ways to make the mission and work of MCAD more accessible to understand them, to eradicate discrimination in the Commonwealth.

Q: Describe a moment when you realized the services your agency provides make a difference.

A: Just you saying that gave me chills. I was in the office on Dec. 24, 2014, and the lobby was packed with people waiting to file complaints. On Christmas Eve, people were here because they were discriminated against. It’s heartbreaking. They probably got out of work early or took the day off instead of being with their families.

To reach MCAD or for more information on MCAD, please visit the MCAD website or call one of the agency’s four offices in Boston, Springfield, Worcester, or New Bedford.

This post is part of our InCommon series, which spotlights people who have made use of state services, as well as those who provide them. Stay tuned for more stories from Commonwealth employees and Massachusetts residents, and tweet us yours @MassGov.

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