Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

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The New Anti-Robocall Laws and How They Protect Consumers from High Volumes of Robocalls

The New Anti-Robocall Laws and How They Protect Consumers from High Volumes of Robocalls posted on Jan 9

In recent years, robocalls have disturbed, cheated, and scammed constituents, stealing nearly $1 billion from consumers in 2018 alone. Scam callers may pose as various government agencies or other organizations requesting money, personal information and other data in hopes to steal from or harm the   …Continue Reading The New Anti-Robocall Laws and How They Protect Consumers from High Volumes of Robocalls

Recent Posts

Division of Banks Holiday Cybersecurity Alert posted on Dec 20

Division of Banks Holiday Cybersecurity Alert

In the midst of the holiday shopping season, DOB Connects, a program of the Massachusetts Division of Banks, posted a recorded webcast offering helpful cybersecurity tips to avoid becoming a victim to online scams. The PSAs are recorded in both English and Spanish. Also, included   …Continue Reading Division of Banks Holiday Cybersecurity Alert

The Basics of Return Policies posted on Dec 17

The Basics of Return Policies

Shopping this time of year is stressful with the hustle and bustle of holiday crowds, which can make returning purchased items a daunting task. Whether you are returning an item after a case of buyer’s remorse or your new outfit didn’t fit quite right, the   …Continue Reading The Basics of Return Policies

Online Car Buyers and Sellers Lemon Law posted on Dec 10

Online Car Buyers and Sellers Lemon Law

When buying a car exploring all of your purchasing options to find the best deal is a smart move. Sometimes you may find the best deal online from a private seller. Thankfully, the Massachusetts Lemon Law also covers private party sales. This blog explores buyers and   …Continue Reading Online Car Buyers and Sellers Lemon Law

Shop Smart this Black Friday 2019! posted on Nov 26

Shop Smart this Black Friday 2019!

Black Friday is almost here! While looking through advertisements for the perfect deals, don’t forget the protections afforded to you as a consumer under Massachusetts Law. To help you prepare for this big shopping day, we’ve complied some important tips to keep in mind: Shopping   …Continue Reading Shop Smart this Black Friday 2019!

Customized Wheelchair Lemon Law Arbitration program Overview posted on Nov 14

Customized Wheelchair Lemon Law Arbitration program Overview

Consumers in Massachusetts who purchase wheelchairs may face unfair and deceptive business practices. Fortunately, our Office administers a Wheelchair Arbitration program based on Customized Wheelchair Lemon Law (M.G.L. c. 93, § 107). The program provides you with the ability to settle disputes with the manufacturer   …Continue Reading Customized Wheelchair Lemon Law Arbitration program Overview