Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Yearly Archives: 2011

Noticing the Change Posted on Nov 15

Noticing the Change

Posted by: Jayda Leder-Luis This whole experiment of not using my debit card has made me more aware of each cent I spend. Literally. I always carried a few pennies and dimes in my wallet, but after a week I’d stash them away in a change   …Continue Reading Noticing the Change

No Fee? Still No Swipes! Posted on Nov 7

No Fee? Still No Swipes!

Posted by: Jayda Leder-Luis With all the outrage from consumers, Bank of America announced early last week that it would not be charging a $5 monthly debit card fee.  Despite this turn of events, I am still committed to being a cash-only consumer for the entire   …Continue Reading No Fee? Still No Swipes!

A Month without My Debit Card Posted on Oct 31

A Month without My Debit Card

  I open my wallet and there it is – my debit card – sitting in the first position of the easy-access pocket just above my credit card, school ID, T pass and driver’s license. It belongs in that top spot, I use it all   …Continue Reading A Month without My Debit Card

A Month without Swiping Posted on Oct 28

Starting on Monday, we are going to feature here on our blog regular reports from Jayda Leder-Luis, who in preparation for new fees from her bank is going to try to get through November without using her debit card. Jayda is one of our great   …Continue Reading A Month without Swiping

Flight Deal Means You Can’t Get Away from Telemarketing Posted on Jul 29

Flight Deal Means You Can’t Get Away from Telemarketing

  Bubbling up on Facebook are links and messages from your friends, all saying “I love Southwest.” That may be true, but the details in an offer for potentially free tickets may not be all that loveable. Your Facebook friends, perhaps after being virally tipped   …Continue Reading Flight Deal Means You Can’t Get Away from Telemarketing

Netflix Users Face a Different Kind of Choice Posted on Jul 13

Netflix Users Face a Different Kind of Choice

  Netflix, which offers consumers DVDs mailed to their home or instantly streamed through a wide number of devices, offers subscribers so much variety that sometimes choosing what to watch can be a hard choice. But the company announced yesterday a new choice that will   …Continue Reading Netflix Users Face a Different Kind of Choice

There Is Freedom from Big Banks Fee-dom Posted on Jun 15

  The Boston Globe has a story today outlining some new fees facing Bank of America customers. Generally, the bank is raising minimum balance standards and other requirements that would erase fees, meaning more consumers will be paying a monthly fee. This is not a   …Continue Reading There Is Freedom from Big Banks Fee-dom

A New Level of Scare Tactic Posted on Jun 14

  We’ve seen our share of scam emails and heard more than a few phone scams in our Office, but I don’t think we’ve ever seen a scam that ratchets up the fear to the level of one received through our Office email this past   …Continue Reading A New Level of Scare Tactic

This Bank Shot Goes Awry Posted on May 13

  The mailer received by someone in our office last week names Bank of America seven times, creating the impression it was from Bank of America, but it was not. It was from an outfit called Novation Marketing Center or Novation Law Center, but they   …Continue Reading This Bank Shot Goes Awry

The Uncomfortable Shipping Rules of PajamaJeans Posted on Jan 19

The Uncomfortable Shipping Rules of PajamaJeans

  In the world of infomercials, PajamaJeans are some of the most popular products around, at least in terms of ad recognition. However, it appears their rules regarding shipping are significantly more uncomfortable than DormiSoft. If you don’t know what DormiSoft is, you haven’t seen   …Continue Reading The Uncomfortable Shipping Rules of PajamaJeans