Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Yearly Archives: 2013

Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks Posted on Aug 22

Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks

It’s about that time that students will begin to flock back to the Boston area and move into their apartments and dorms.  As they prepare for classes, one of the more expensive purchases will be their course materials, including the very expensive textbooks.  According to   …Continue Reading Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks

Loyalty Programs – A Two Way Street Posted on Aug 19

Loyalty Programs - A Two Way Street

Customer loyalty programs may save you cash, but do you know the true cost of your membership card? In recent years, a trend has been booming with business all over the world. They are offering consumers the opportunity to enroll in their customer loyalty programs.   …Continue Reading Loyalty Programs – A Two Way Street

Missing Price Labels? Grab it and Scan it. Posted on Aug 16

Missing Price Labels? Grab it and Scan it.

Price check! Earlier this year, new legislation went into effect that allows for Massachusetts grocery stores to stop placing price stickers on each individual item for sale. Markets that opt to not label everything in their store must apply for a waiver with the Division   …Continue Reading Missing Price Labels? Grab it and Scan it.

A Guide to Your Consumer Financial Protection Bureau Posted on Aug 8

The Consumer Financial Protection Bureau is a federal agency founded in 2011 and established in the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act. The CFPB is tasked with educating and protecting consumers in their dealings with banks, credit unions, and other financial services.   …Continue Reading A Guide to Your Consumer Financial Protection Bureau

Buying Concert Tickets? Beware Third Party Ticket Sites Posted on Aug 2

Buying Concert Tickets? Beware Third Party Ticket Sites

Looking to buy concert tickets this summer? When it comes to most third party tickets, you can tick-em off your list. You may not be stuck with just a hole in your wallet from inflated prices, but you may be left disappointed standing outside the concert venue as well.

Check Your Credit Report Regularly Posted on Jul 31

Check Your Credit Report Regularly

You can get your credit report for free once a year from each of the three major credit reporting bureaus at www.annualcreditreport.com. You can also get your credit score from the credit reporting bureaus for around $10.

Massachusetts Housing Week 2013 Posted on Jun 17

It is safe to say that the first ever Massachusetts Housing Week was a major success! Beginning with a proclamation by Governor Patrick last Monday in Dorchester, Housing Week took me, DHCD Undersecretary Gornstein, Division of Banks Commissioner Cotney, DHCD Deputy Undersecretary Jemison and a   …Continue Reading Massachusetts Housing Week 2013

National Consumer Protection Week Conference: Robocalling Update Posted on Apr 18

National Consumer Protection Week Conference: Robocalling Update

This month’s National Consumer Protection Week conference enlightened us about several new initiatives by two of the nation’s federal consumer protection agencies. Deborah Marrone, Regional Director for the Federal Trade Commission’s Northeast Regional Office, spoke about current and future protections against robocalling – an illegal   …Continue Reading National Consumer Protection Week Conference: Robocalling Update

National Consumer Protection Week Conference: Prepaid Cards Posted on Apr 12

National Consumer Protection Week Conference: Prepaid Cards

This week the Office of Consumer Affairs hosted the 23rd Annual National Consumer Protection Week Conference with our co-sponsors the Division of Banks, Suffolk University Law School and ConsumerWorld.org.  The main topic of the conference was prepaid cards, and each of our speakers gave some insight   …Continue Reading National Consumer Protection Week Conference: Prepaid Cards

Top 5 Consumer Issues of 2012 Posted on Apr 1

A key mission of the Office of Consumer Affairs and Business Regulation is to provide consumers the information they need to fully exercise their rights and also to understand their responsibilities in the marketplace. Our partners – the Attorney General’s Office, Better Business Bureau, and   …Continue Reading Top 5 Consumer Issues of 2012