Hurricanes have wreaked havoc on the United States over the past few weeks, tragically resulting in lost lives and homes. Many residents also saw their cars destroyed from rising flood waters. Industry experts are estimating around 500,000 to 1 million vehicles were damaged by   …Continue Reading Flood-Damaged Cars

  Our Office’s consumer specialists recently received a call from a distraught Uber driver who believed he had been scammed. He explained that he received a phone call from someone claiming to be a representative from the rideshare company and was asked to provide personal   …Continue Reading Uber Scam

Following a natural disaster, consumers in the disaster area are undoubtedly faced with challenges. After making sure loved ones are safe, attention turns to repairing damages and salvaging belongings. Day-to-day activities are often forgotten or put off. But it’s important to remember there are responsibilities,   …Continue Reading Managing bills after a natural disaster

A natural disaster or severe weather event can strike at any time, that’s why it’s imperative for consumers to be prepared. The Office of Consumer Affairs and Business Regulation and the Division of Insurance offer the following tips for preparation and your safety after a   …Continue Reading Natural Disaster Preparation

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 4—Slamming and Cramming

On September 7th, credit monitoring company Equifax announced that a breach of their system exposed names, social security numbers, birth dates, and other data for approximately 143 million Americans – that’s about half of the U.S. adult population. In Massachusetts, Equifax reported 2,929,675 residents were   …Continue Reading Equifax Breach

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 3—Bundled Services

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 2—Billing.

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 1—Overview