Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Consumer Rights

Summer Consumer Guidelines Posted on Jul 23

Summer Consumer Guidelines

Summer is here and Massachusetts is starting to heat up. Taking simple safety precautions is more important than ever. Educate yourself on precautions you can take to have a stress-free and enjoyable summer. Going Abroad?  Get your vaccines or boosters. Refer to the Centers for   …Continue Reading Summer Consumer Guidelines

Spring 2019 Lemon Law Audit Results Posted on May 21

Spring 2019 Lemon Law Audit Results

The Office of Consumer Affairs and Business Regulation surveys car dealerships in the Commonwealth semi-annually to evaluate their compliance with the Massachusetts Lemon Laws. Massachusetts law mandates that Lemon Law stickers must be displayed on every vehicle for sale, new and used, at every Massachusetts   …Continue Reading Spring 2019 Lemon Law Audit Results

What You See is What You Get: Shopping Price Accuracy Posted on Mar 5

What You See is What You Get: Shopping Price Accuracy

Consumers deserve to feel confident that the price they see advertised in stores is the price they’re going to pay. That’s why the state’s Division of Standards (DOS) annually inspects retail stores to make sure their pricing is accurate. While overall inspectors find accurate pricing,   …Continue Reading What You See is What You Get: Shopping Price Accuracy

Protect your child’s identity and future: What you need to know about Child ID Theft Posted on Jan 30

Protect your child’s identity and future: What you need to know about Child ID Theft

  Many of us have experienced that moment of panic upon learning that our personal or financial information has been compromised. Will the thieves use my financial information and drain my accounts? Will they use my identity to open new accounts and ruin my credit?   …Continue Reading Protect your child’s identity and future: What you need to know about Child ID Theft

Avoid peer-to-stranger transfers when using peer-to-peer payment apps Posted on Jan 14

Avoid peer-to-stranger transfers when using peer-to-peer payment apps

  Have you heard of peer-to-peer payment apps such as Venmo and Cash App?  These money transferring apps sit on the phones of millions of Americans, and the numbers grow by the day.  Their convenience is hard to dismiss, since they function as a bank   …Continue Reading Avoid peer-to-stranger transfers when using peer-to-peer payment apps

ScamTravel.Com Posted on Jan 7

ScamTravel.Com

Are you one of those consumers that can’t pass up a good vacation deal? While some of these deals are legitimate and a great value for your buck, many others are deceptive offers posted by scammers posing as online travel agencies or homeowners renting a   …Continue Reading ScamTravel.Com

New Year, New You? What consumers should know about gym memberships before they sign. Posted on Jan 2

New Year, New You? What consumers should know about gym memberships before they sign.

Many Americans are looking to 2019 to be a year of self-improvement, with the most common resolution being a greater dedication to health and fitness.  If you plan to purchase a gym membership to kick start your new healthy lifestyle, make sure you have all   …Continue Reading New Year, New You? What consumers should know about gym memberships before they sign.

Don’t get heated over cooling-off periods Posted on Dec 27

  It is a very common misconception, and one that our Office receives many questions about, that a cooling-off period exists for any purchase a consumer makes.  A cooling-off period is a certain amount of time, usually three days, where a contract can be redacted   …Continue Reading Don’t get heated over cooling-off periods

Avoid getting burned when buying firewood Posted on Jun 30

Avoid getting burned when buying firewood

   Did you know that Massachusetts regulates the sale of firewood? How is wood sold? Generally speaking, you can buy cordwood or firewood. Cordwood offered for sale must be four feet in length. The term “firewood” means wood cut to any length of less than   …Continue Reading Avoid getting burned when buying firewood