Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Consumer Rights

Shrinkflation: Smaller Products, Bigger Prices Posted on Oct 12

Shrinkflation: Smaller Products, Bigger Prices

“Honey, I shrunk the cereal” is not a new movie adding to the 1990s comedy classic series; it’s a phrase consumers might find themselves repeating while putting away groceries.  You may notice that your favorite product container shape has changed, gotten smaller, or is missing   …Continue Reading Shrinkflation: Smaller Products, Bigger Prices

Cybersecurity Awareness Month #BeCyberSmart 2021 Posted on Oct 4

Cybersecurity Awareness Month #BeCyberSmart 2021

Consumers are constantly using new and emerging technologies both at work and at home.  As a society we’ve become more dependent on internet connection as events, employment, and momentous occasions move to virtual platforms. This in turn presents a need for increased security in our   …Continue Reading Cybersecurity Awareness Month #BeCyberSmart 2021

Start Your New Apartment Lease on the Right Foot Posted on Sep 29

Start Your New Apartment Lease on the Right Foot

The fall is the peak of moving season in the Commonwealth. Whether you are a college student moving into your first apartment or a seasoned renter relocating, it is important to understand your rights and responsibilities as a tenant. Being a responsible tenant starts before you   …Continue Reading Start Your New Apartment Lease on the Right Foot

Lifeline Awareness Week Posted on Sep 24

Lifeline Awareness Week

Living alone can be isolating, especially over the past year when socializing has been a health risk due to COVID-19. That is why the Department of Telecommunications and Cable (DTC) wants you to know, no matter your income, there are ways for you to have   …Continue Reading Lifeline Awareness Week

Hurricane Preparedness 2021 Posted on Aug 20

Hurricane Preparedness 2021

New England is known for its changing seasons which bring both beautiful foliage and weather destruction. In any corner of the world a natural disaster, severe weather event, or emergency can strike at any time, that’s why it’s imperative for consumers to be prepared—especially during   …Continue Reading Hurricane Preparedness 2021

Eviction Moratorium to Expire This Month Posted on Jul 26

Throughout the pandemic, state and federal governments developed policies to protect residents facing job loss and other COVID-19 related hardships. Among those orders were moratoriums placed on home evictions. When the state’s pause on evictions expired on October 17, 2020, the federal moratorium established by the Centers for   …Continue Reading Eviction Moratorium to Expire This Month

FRAUD ALERT: COVID-19 Vaccine Survey Scam Posted on May 21

FRAUD ALERT: COVID-19 Vaccine Survey Scam

Distribution of the approved COVID-19 vaccines is well underway, but fraudsters are gaining access to vaccine-related data almost as fast as the rollout. According to the latest numbers from the Department of Public Health (DPH), more than 4 million people in Massachusetts have received at   …Continue Reading FRAUD ALERT: COVID-19 Vaccine Survey Scam

The Federal Communications Commission Offers New Emergency Broadband Benefit Posted on May 13

The Federal Communications Commission Offers New Emergency Broadband Benefit

Staying connected has taken on a whole new meaning due to the COVID-19 pandemic. The orders to shelter in place over the past year have created a surge in our digital landscape. This transition happened quickly and caused some to be left behind as work,   …Continue Reading The Federal Communications Commission Offers New Emergency Broadband Benefit

Massachusetts Lemon Law Rights Adjusted Following State-Wide Vehicle Inspection Station Outage Posted on Apr 28

Massachusetts Lemon Law Rights Adjusted Following State-Wide Vehicle Inspection Station Outage

The Massachusetts Registry of Motor Vehicles’ (RMV) vehicle inspection stations are back online after a state-wide outage from March 30, 2021 to April 17, 2021, caused by a malware attack. Affected consumers who were unable to access inspection resources during the outage are now eligible   …Continue Reading Massachusetts Lemon Law Rights Adjusted Following State-Wide Vehicle Inspection Station Outage