Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Consumer Rights

ScamTravel.Com Posted on Jan 7

ScamTravel.Com

Are you one of those consumers that can’t pass up a good vacation deal? While some of these deals are legitimate and a great value for your buck, many others are deceptive offers posted by scammers posing as online travel agencies or homeowners renting a   …Continue Reading ScamTravel.Com

New Year, New You? What consumers should know about gym memberships before they sign. Posted on Jan 2

New Year, New You? What consumers should know about gym memberships before they sign.

Many Americans are looking to 2019 to be a year of self-improvement, with the most common resolution being a greater dedication to health and fitness.  If you plan to purchase a gym membership to kick start your new healthy lifestyle, make sure you have all   …Continue Reading New Year, New You? What consumers should know about gym memberships before they sign.

Don’t get heated over cooling-off periods Posted on Dec 27

  It is a very common misconception, and one that our Office receives many questions about, that a cooling-off period exists for any purchase a consumer makes.  A cooling-off period is a certain amount of time, usually three days, where a contract can be redacted   …Continue Reading Don’t get heated over cooling-off periods

Avoid getting burned when buying firewood Posted on Jun 30

Avoid getting burned when buying firewood

   Did you know that Massachusetts regulates the sale of firewood? How is wood sold? Generally speaking, you can buy cordwood or firewood. Cordwood offered for sale must be four feet in length. The term “firewood” means wood cut to any length of less than   …Continue Reading Avoid getting burned when buying firewood

Are Your Summer Toys Insured? Posted on Jun 27

Are Your Summer Toys Insured?

  June 21st officially marked the start of summer and pools, boats, ATVs, motorcycles are all the toys of the season. But do you know how to safely use them? The Office of Consumer Affairs and the Division of Insurance recommend that consumers evaluate their   …Continue Reading Are Your Summer Toys Insured?

Doc Fee Audit Posted on Jun 22

Doc Fee Audit

  “Doc fees,” short for “documentation or documentary fees,” are fees that may be charged by a car dealership as part of a motor vehicle sale. They are neither required nor prohibited by Massachusetts state law. What’s the scoop on doc fees? Doc fees generally   …Continue Reading Doc Fee Audit

Why Dish Network’s Do Not Call List Violations Matter Posted on Jun 20

Why Dish Network’s Do Not Call List Violations Matter

  Earlier this month, a federal court in Illinois ordered penalties totaling $280 million against Dish Network as a result of litigation brought by the U.S. Department of Justice (DOJ) and the Federal Trade Commission (FTC) for violating the FTC’s Telemarketing Sales Rule and the   …Continue Reading Why Dish Network’s Do Not Call List Violations Matter

Preventing Elder Financial Abuse Posted on Jun 15

Preventing Elder Financial Abuse

  It is estimated that five million elders are exploited each year in the U.S, costing them $36.5 billion annually. Yet, studies show that only 1 in 14 cases are reported to the authorities. As a group, the elderly control a large amount of the   …Continue Reading Preventing Elder Financial Abuse

GameStop Data Breach Posted on Jun 14

GameStop Data Breach

  Video game retailer GameStop recently disclosed a data breach affecting over 34,000 Massachusetts residents. According to GameStop, from August 2016 – February 2017 personal information, including customer names and credit card numbers, may have been compromised. As required by Massachusetts law, GameStop provided written   …Continue Reading GameStop Data Breach

Timeshares: A Way to Take Affordable Vacations? Posted on Jun 12

Timeshares: A Way to Take Affordable Vacations?

  The United States offers a variety of different vacation destinations, from its warm beaches in Hawaii to exhilarating ski mountains in Colorado. Still a trending option, timeshare companies offer consumers partial ownership and regular access to vacation properties, providing them with a consistent and   …Continue Reading Timeshares: A Way to Take Affordable Vacations?