Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: MassConsumer

ICYMI: CONSUMER ALERT Android Phones Susceptible to Hacking Posted on Aug 3

CONSUMER ALERT Android Phones Susceptible to Hacking If you have an Android phone, your phone is probably susceptible to a serious hack. What is it? An alleged flaw appears to allow hackers to gain access to your phone by placing malware (malicious software) on your   …Continue Reading ICYMI: CONSUMER ALERT Android Phones Susceptible to Hacking

Car Dealership Website Survey and Tips on Going to a Car Dealership Posted on Jul 31

The Office of Consumer Affairs & Business Regulation examined twenty car dealership websites across the Commonwealth to determine how consumers could best use these websites to shop around when purchasing a car. As a consumer looking to purchase a car, you should go to the   …Continue Reading Car Dealership Website Survey and Tips on Going to a Car Dealership

Scam Log Analysis – June 2015 Posted on Jul 22

Scam Log Analysis – June 2015

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth via police logs, news outlets, and other sources, as well as through the Office’s Consumer Information Hotline. Below is a quantitative analysis of   …Continue Reading Scam Log Analysis – June 2015

Competitive Energy Sellers Posted on Jul 16

You have just moved into your new apartment and need to set up electricity service so you call your local utility company (National Grid, Eversource, or Unitil); within hours you are enjoying your favorite television show. One day someone comes to your door and tells   …Continue Reading Competitive Energy Sellers

Using Ticket Resellers Posted on Jul 9

With the arrival of summer, many concerts and shows are coming to Boston and the Commonwealth. The Office of Consumer Affairs and Business Regulation (OCABR) cautions consumers who are looking for tickets online to carefully consider the validity of the seller before giving your money   …Continue Reading Using Ticket Resellers

Money Transfer Applications: Suggested Tips and Warnings for Consumers Posted on Jun 25

The options available to consumers for sending money are no longer limited to simply paper checks, cash, or money orders. Consumers are increasingly using money transfer applications (apps) on their smartphones, tablets, or computers to send money over the internet. In essence, a money transfer   …Continue Reading Money Transfer Applications: Suggested Tips and Warnings for Consumers

Take Our Consumer Homebuying Survey Posted on Jun 18

Consumer Homebuying Survey Buying a house is exciting, but there are many things you need to consider. From credit history to mortgages, home inspections to home insurance, and everything else, there is a lot you need to know before buying a home. The Office of   …Continue Reading Take Our Consumer Homebuying Survey

Privacy Policy Survey Posted on Jun 17

Privacy Policy Survey Reading privacy policies can be time consuming, but if you know what you are looking for you can reduce the amount of time you spend trying to find the information that matters to you. The Office of Consumer Affairs and Business Regulation   …Continue Reading Privacy Policy Survey

Online Privacy: Cookies, Tracking, and Privacy Policies Posted on Jun 11

Whether you are shopping online for a collector’s item or simply shopping for a pair of socks, any number of entities could be collecting your personal and general information. Your internet service provider, browser, search engine, any website you visit, and affiliates/third-parties can collect and   …Continue Reading Online Privacy: Cookies, Tracking, and Privacy Policies

Travel booking sites review and tips Posted on Jun 10

With the warm weather here, many consumers are looking to book summer vacations now to save money on expensive flights and destinations. The Office of Consumer Affairs and Business Regulation recently conducted a survey of four popular travel booking websites. Consumer Affairs researchers surveyed– Travelocity,   …Continue Reading Travel booking sites review and tips