Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Shopping 101

Top 10 Worst Products for Massachusetts Consumers of the Year 2020 Posted on Jan 6

Top 10 Worst Products for Massachusetts Consumers of the Year 2020

For the second year in a row we invited you to take a jog down memory lane with us as we looked back at the worst consumer products with our “Top 10 Worst Products for Massachusetts Consumers” list. The Office of Consumer Affairs & Business Regulation   …Continue Reading Top 10 Worst Products for Massachusetts Consumers of the Year 2020

Shopping Series 2020: Holiday Returns Posted on Dec 28

Shopping Series 2020: Holiday Returns

The holidays are here and as you both give and receive gifts it’s likely you will find some cases in which items are the wrong size or style or color, are damaged, or otherwise just not right. This means one thing—returns. Unfortunately, there is no   …Continue Reading Shopping Series 2020: Holiday Returns

Shopping Series 2020: Third Party Vendors Posted on Dec 7

Shopping Series 2020: Third Party Vendors

The pandemic has forced consumers to shop online with increasing frequency. However, when buying virtually, things are not always as they seem. Unlike when you enter a brick and mortar store, when you shop online– even with brands you know and trust– you are not   …Continue Reading Shopping Series 2020: Third Party Vendors

Shopping Series 2020: Online Shopping Posted on Nov 25

Shopping Series 2020: Online Shopping

Black Friday and Cyber Monday are days away. And, the countdown to Christmas, Hanukah, and Kwanza is on. Are you ready to shop this holiday season? As you make your shopping list and check it twice, you will likely find yourself buying more things online   …Continue Reading Shopping Series 2020: Online Shopping

What You See is What You Get: Shopping Price Accuracy Posted on Mar 5

What You See is What You Get: Shopping Price Accuracy

Consumers deserve to feel confident that the price they see advertised in stores is the price they’re going to pay. That’s why the state’s Division of Standards (DOS) annually inspects retail stores to make sure their pricing is accurate. While overall inspectors find accurate pricing,   …Continue Reading What You See is What You Get: Shopping Price Accuracy

Layaway? Not exactly Posted on Mar 1

Layaway? Not exactly

In her novel Confessions of a Shopaholic, author Sophie Kinsella writes about shopping “you can always find something you want.” And as many consumers can attest, she’s right. In fact, the average consumer in the United States spends almost $2,000 a year on clothes and   …Continue Reading Layaway? Not exactly

New Year, New You? What consumers should know about gym memberships before they sign. Posted on Jan 2

New Year, New You? What consumers should know about gym memberships before they sign.

Many Americans are looking to 2019 to be a year of self-improvement, with the most common resolution being a greater dedication to health and fitness.  If you plan to purchase a gym membership to kick start your new healthy lifestyle, make sure you have all   …Continue Reading New Year, New You? What consumers should know about gym memberships before they sign.

Holiday Shopping Series: Bait and Switch Posted on Dec 13

Holiday Shopping Series: Bait and Switch

Most consumers have heard of the term “bait and switch,” but may not be aware when it happens to them. A sales representative may try to convince you to buy a different item than the one you came for, which may simply seem like a   …Continue Reading Holiday Shopping Series: Bait and Switch