Post Content

Healthcare consumers have been in the dark, but Consumer Reports continues to shine a light on information consumers can use to make informed decisions in the healthcare marketplace. As Martha Bebinger states in her recent article, there is a “void” of groups providing information to answer the question: Where should I get my health care? Usable information that is accessible or even available at all to healthcare consumers is in short supply.

Consumers want this data. The Mass Insight polling group performed a survey this past April that showed that consumers do want to have more information. But more than their desire, consumers have a right to this information. As with any other major consumer purchase, consumers should shop around for their health care. Consumers should use price and quality information when seeking out health care, just as they would when look for a television or car.

While this data may not be perfect, it is a step in the right direction. The Massachusetts Office of Consumer Affairs and Business Regulation is working on an “Empowering Healthcare Consumers” campaign to advocate for price and information transparency in the healthcare marketplace. The way that this campaign will work is through bold moves by various groups to get information to consumers and fill that “void” that Ms. Bebinger writes about. The continued effort by Consumer Reports should be praised. It seeks to fill the vacuum of groups willing to step up and provide crucial information to empower healthcare consumers.

Written By:


Undersecretary of the Office of Consumer Affairs and Business Regulation

Barbara Anthony is the Undersecretary of the Office of Consumer Affairs and Business Regulation.

Recent Posts

SMART RENTING SERIES – Problems, Remedies, and Resolutions posted on Aug 31

Many tenants do not give the landlord trouble with being able to pay rent on time, and many landlords follow all their responsibilities. But when there is a problem, how should it be resolved? There are various remedies that can address a host of problems   …Continue Reading SMART RENTING SERIES – Problems, Remedies, and Resolutions

Foreign Currency Exchange posted on Aug 20

Traveling to a foreign country presents various challenges for travelers, but perhaps none is more misunderstood than foreign currency exchange.  Not only must travelers be mindful of exchange rates when converting funds, but the means through which money is exchanged can also result in costly   …Continue Reading Foreign Currency Exchange

Scam Log Analysis: July 2015 posted on Aug 18

Scam Log Analysis: July 2015

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth via police logs, news outlets, and other sources, as well as through the Office’s Consumer Information Hotline. Below is a quantitative analysis of   …Continue Reading Scam Log Analysis: July 2015