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The Do-Not-Call Registry

The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.annoying-phone-call-small

How does a consumer sign-up for the Do Not Call Registry?

Massachusetts residents can sign up for free in any of three simple ways:

  1. Register online at www.Mass.gov/donotcall.
  2. OR call toll-free (866) 231-CALL (2255)
  3. OR you may print out a registration form  and mail it to the address below (when writing, you must include your name, address, and phone number):

Massachusetts Do Not Call Program
c/o First Data
11311 Cornell Park Dr. Suite 300
Cincinnati, OH 45242

Registration is done by telephone number and both home and cell phones can be registered.  Once the phone number is registered, any calls to that number are prohibited. If you have multiple phone numbers (i.e. your teens have their own phones) each phone line or cell phone needs to be registered separately. Business phone numbers are not covered by this law.

Once you have registered, your phone number will be included on all future Do-Not-Call lists unless you request to have it removed. To do so, you must print and mail a delete request form  to the address listed on the form. If you move and your number changes, be sure to remove your previous number and register your new one if desired.

How does a business use the Do Not Call Registry?

Any business or solicitor making unsolicited sales calls or selling telephone sales lists must register to subscribe to the Do-Not-Call Registry on an annual basis (subscriptions end each year on Dec. 31st). There are two ways to register to receive the quarterly updated Do-Not-Call Registry:

  1. Register online at www.Mass.gov/donotcall
  2. Call the SUBSCRIPTION LINE toll-free (866) 339-1475.

 

Subscribers are required by law to inform the Do Not Call Program at MASolicitorUpdate@firstdata.com  if their registration information changes, including: names (business or individual), address, E-mail address, telephone number, etc.

In addition to subscribing to and complying with the registry, solicitors and list-brokers must refrain from calling consumers between the hours of 8 p.m. and 8 a.m. and from using recorded message devices at any time. They must also make a series of mandatory informational disclosures within the course of every sales call.

 

 

A list of prohibited telemarketing practices as well as the exceptions to the law can be found by visiting the Office of Consumer Affairs and Business Regulation’s website. Anyone who violates the provisions of the Do-Not-Call Law is subject to enforcement from the Massachusetts Attorney General.

 

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education.

 

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