Post Content

 

shutterstock_588281303Americans receive more than 2.4 billion unwanted robocalls each month. To remedy this consumer nuisance, the Federal Communications Commission (FCC) proposed rules that would allow phone companies to prevent spammy robocallers from using a number that has not been assigned to them or has a fake area code.

With the technology known as spoofing, scammers are able to circumvent the Do Not Call registry that allows consumers to block calls from bothersome telemarketers. The new rules would allow phone companies to block certain phone numbers that they know are invalid and allow businesses to register their number on the “Do Not Originate” list. Phone companies could then block phone numbers that display a phone number on the list but originate from elsewhere. For instance, the Office of Consumer Affairs and Business Regulation could put our phone number, 617-973-8700, on the list. If a spam call originates from a different number but the caller id displayed that number (because it was spoofed) the call would be blocked.

Phone companies have been trying to crack down on robocalls for the last several years. T-Mobile  recently announced that starting April 5th subscribers will automatically be informed when an incoming call is a robocall. Customers even have the option of enabling ‘Scam Block’, which will prevent suspected scam calls from being received at all.

Because there are still steps to be taken to finalize the rule, here are some tips for when you receive irritating robocalls:

  • Do not pick up calls from a number you do not recognize. Let them go to voicemail.
  • If you do answer and discover it’s a robocall, immediately hang up. By engaging in the call, you are letting them know you are an active user and will receive more of them.
  • Sign up for the Massachusetts Do-Not-Call Registry.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Program and the state’s Do Not Call Registry.

 

Written By:

Recent Posts

National Preparedness Month: National Flood Insurance Program Facts posted on Sep 22

National Preparedness Month: National Flood Insurance Program Facts

You never know when rainfall may lead to a major flood. National Preparedness Month is a great time to make sure your home and belongings are prepared for the unexpected. Having a flood in your home can cause major destruction, leading to costly repairs. Programs   …Continue Reading National Preparedness Month: National Flood Insurance Program Facts

Ballot Question 1: Right to Repair posted on Sep 18

Ballot Question 1: Right to Repair

Should you, or shouldn’t you? 2020 Massachusetts Ballot Question 1 has a lot of voters wondering which option is best for the people of the Commonwealth as proponents on each side spend millions on advertising to convince you to vote one way or the other.   …Continue Reading Ballot Question 1: Right to Repair

Tuition Reimbursement Insurance posted on Sep 17

Tuition Reimbursement Insurance

There are lots of things that parents worry about when they send their children off to college, a global pandemic has not conventionally been one of them – until now. A year ago, no one would have predicted the outbreak of Coronavirus, or its impact   …Continue Reading Tuition Reimbursement Insurance