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You may have been hearing about “free” ticket vouchers in your Ticketmaster account and, like many consumers, assumed this was just another scam.

It’s not. Here’s the deal:

In 2003, a class action lawsuit, Schlesinger v. Ticketmaster, was filed alleging that Ticketmaster failed to fully disclose its UPS and Order Processing Fees (OPF). Ticketmaster settled the case in 2013, and the court granted final approval of the settlement in February 2015.

Who does this settlement affect?

Consumers who made a purchase through Ticketmaster between October 21, 1999 and February 27, 2013 and who paid money to Ticketmaster for an OPF that was not fully refunded.

What are the terms of the settlement?

The settlement requires Ticketmaster to pay out $42 million over four years, paying at least $10.5 million per year. Depending on eligibility, consumers in this settlement may receive:

  • A $2.25 credit on the future purchase of primary tickets for each transaction over the class period, for up to 17 claims.
  • A $5 UPS voucher for members of the class who had used UPS delivery during the specified period, for up to 17 claims.
  • Ticket vouchers for select Live Nation concerts through May 2017, subject to availability and a cap of 17 claims per account.

Remember, scammers try to take advantage whenever they can. These vouchers are only available by accessing your Ticketmaster account. While you may receive an email from Ticketmaster or Live Nation, the vouchers are not mailed or emailed. If someone reaches out to you claiming to be affiliated with Ticketmaster or Live Nation, do not give out any personal information without verifying the caller’s identity.

For more information on the settlement, visit the official settlement website or Live Nation’s website.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education.


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