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May 2016 Lemon Law Sticker Survey

The Office of Consumer Affairs and Business Regulation (OCABR) recently conducted a survey of Massachusetts auto dealerships to determine how many were displaying Lemon Law stickers on every vehicle for sale, as mandated by state law.

Inspectors visited over 80 dealerships in 26 cities and towns in Massachusetts and audited a total of 2,265 cars. Of the dealerships inspected, 20 were 100% compliant, meaning all of their vehicles had a Lemon Law sticker, while 16 dealerships had 0% compliance.

The OCABR sent letters to the inspected dealerships letting them know of their compliance rate and where to find information about their responsibilities as auto dealers. As dealerships are licensed by the city or town in which they are located, letters were sent to each dealership’s respective licensing authority reminding them of this requirement and asking for their increased vigilance in checking for these stickers.

Why are these stickers and the rights they display important to you as a consumer and car-buyer? The Lemon Law is designed to protect consumers who purchase a new or used vehicle, only to later discover that the vehicle has a defect that cannot be repaired despite a reasonable number of attempts. If your vehicle meets these standards, you may be entitled to a refund or a replacement.

Lemon Law used

Lemon Law Sticker, Used Vehicle

Lemon Law new

Lemon Law Sticker, New Vehicle

Be on the lookout for the above decals next time you are shopping for a new or used vehicle. If you notice that a dealership has failed to display their Lemon Law stickers, contact our office.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education.

 

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