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The Office of Consumer Affairs and Business Regulation (OCABR) again conducted a survey of Massachusetts auto dealerships last month to determine how many were displaying Lemon Law stickers on every vehicle for sale, as mandated by state law. In May, we conducted the same audit at different dealerships in varying towns. You can view the results of that audit here.

Inspectors visited 106 dealerships in 40 cities and towns in Massachusetts and audited a total of 3,273 cars. Of the dealerships inspected, 39 were 100% compliant, meaning all of their vehicles had a Lemon Law sticker, while 13 dealerships had 0% compliance.

The OCABR sent letters to the inspected dealerships letting them know of their compliance rate and where to find information about their responsibilities as auto dealers. As dealerships are licensed by the city or town in which they are located, letters were sent to each dealership’s respective licensing authority reminding them of this requirement and asking for their increased vigilance in checking for these stickers.

Why are these stickers and the rights they display important to you as a consumer and car-buyer? The Lemon Law is designed to protect consumers who purchase a new or used vehicle, only to later discover that the vehicle has a defect that cannot be repaired despite a reasonable number of attempts. If your vehicle meets these standards, you may be entitled to a refund or a replacement.

 

Lemon Law newLemon Law Sticker, New Vehicle

Lemon Law usedLemon Law Sticker, Used Vehicle

 

Be on the lookout for the above decals next time you are shopping for a new or used vehicle. If you notice that a dealership has failed to display their Lemon Law stickers, contact our office.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s  Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Program and the state’s Do Not Call Registry.

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