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paypal-limited-account-trap-1The Office of Consumer Affairs and Business Regulation is warning consumers of a new PayPal phishing scam. Fraudsters are sending out convincing, sophisticated e-mails which feature the PayPal logo and fine print at the bottom to further the appearance of being legitimate.

The message warns of a problem with your account and suggests you click the provided link to log-in and fix the problem. The link takes you to a fraudulent website with a lock icon which has fooled many into believing it is legitimate, secure site. You’re then asked to re-enter personal information pertaining to your account, including financial information. In reality, there is nothing wrong with your account and the scammer now has personal, sensitive information they can use to steal your identity or your money.

Avoid being scammed:

  • Check the sender, the address should be You can usually view the full email address by hovering over the sender’s name or by clicking the “see details” or “full details” option. If the email is from a domain other than PayPal, delete it.
  • Look for grammatical errors. The fraudulent emails may look convincing, but are heavy on minor mistakes, for example: “We’ve place a limitation on your account” should be “We’ve placed a limitation on your account.”
  • PayPal lists common scams on their website and how consumers can spot them. Read up on the scams and notify PayPal if you think you’ve received a scam email.
  • If you have a concern about your account, visit the website and sign in from there. If there is an issue with your account, it should notify you when you are logged in.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Programs and the state’s Do Not Call Registry.




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