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Massachusetts consumers looking to renew a license or schedule a road test online through the Registry of Motor Vehicles may come across unofficial third-party websites, or “mimic sites.” Do NOT be fooled! These services have no affiliation with the RMV, regardless of how real they may seem.

How can you tell if you are visiting a mimic site or not? Here are some helpful tips for knowing whether a site is the official RMV website or not:

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  • Massachusetts uses the abbreviation “RMV.” Any website using the phrase “Department of Motor Vehicles,” “Division of Motor Vehicles,” or “DMV” should be avoided.
  • Make sure the Commonwealth’s seal is located somewhere on the page and that the website’s URL contains mass.gov. This will help reassure that it’s a government website. If it cannot be found, leave the site immediately.
  • Make sure you can find both the RMV’s mailing address and statewide locations under “Contact Us” at the top of the page.
  • The Registry of Motor Vehicles will never charge you to check your license, registration, or title status. If the site requires payment to access this information, it’s an unsecured mimic site.
  • At Mass.gov/RMV, a customer will never be charged to access Registry forms and information, but unofficial third-party sites may charge for this service. Their information is also not guaranteed to be accurate.
  • The Registry of Motor Vehicles never charges for address changes either. If you use a mimic site, the change cannot be guaranteed to have actually gone through.

Any information on these third-party websites may not be accurate, and any details or payments you submit may not be secure.

Contact the RMV to register for RMV services by visiting the official RMV website, calling their Customer Service number 857-368-8000, or sending a message through the online form, Ask the RMV.

 

The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for Massachusetts businesses. The Office also oversees the state’s vehicular and customized wheelchair Lemon Laws and Arbitration Programs, Data Breach reporting, Home Improvement Contractor Programs and the MA Do Not Call Registry. Contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer.

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