Post Content


shutterstock_610678751Almost 3 million Samsung washing machines were recalled last November due to reports of excessive vibration and/or parts detaching from the washing machine. However, since the recall began, customers have been complaining about myriad of issues.

Consumer news outlet, Consumerist, has been tracking the reported problems with the recall. Among the alleged complaints: refund checks have not been coming as promised; cancelled repair appointments; service providers from third-party companies advertising satellite TV services during repair appointments; and repairs that have resulted in clothes being excessively wet, resulting in significantly longer drying times.

Some things Samsung washing machine owners should know about the recall:

  • Samsung has a list of recalled machines with their various serial numbers. If your washer is on this list, you can choose a free in-home repair which reinforces the washers top and comes with a free one year extension of the warranty. Or, you can receive a rebate that applies towards the purchase of a new washing machine from any brand and a free installation with the removal of your Samsung washer.
  • The refund is based on the age of the washer. Some consumers are unhappy that the refund does not cover the full price of the machine when they bought it.
  • Complete refunds are only available to a consumer if the machine was purchased within 30 days of the date the recall was issued- November 4, 2016.

Massachusetts consumers who believe they have been victim of an unfair or deceptive practice have rights under the Massachusetts Consumer Protection Act. Consumers who are unable to resolve a complaint with a merchant informally may decide to take legal action. The law requires the merchant be sent a 30 day demand letter before filing a claim in court. The letter must outline your complaint, the harm you suffered, and how you want the problem resolved.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Program and the state’s Do Not Call Registry.



Written By:

Recent Posts

Beware of Coronavirus Scams posted on Mar 25

While schools and businesses are closed and everyone is practicing social distancing in an attempt to curtail the spread of the Coronavirus (COVID-19), there is one group that is hard at work—scammers. Seeing an opportunity to take advantage in growing numbers, scammers are both resorting   …Continue Reading Beware of Coronavirus Scams

National Consumer Protection Week 2020 posted on Mar 2

National Consumer Protection Week 2020

Today marks the beginning of 23rd annual National Consumer Protection Week, a weeklong celebration of understanding consumer rights and making well-informed decisions about money championed by the Federal Trade Commissions’ (FTC). Educating consumers about fraud threats and other protection issues has become vital in recent   …Continue Reading National Consumer Protection Week 2020

Voting Early in Massachusetts: Here’s What You Need To Know posted on Feb 26

Voting Early in Massachusetts: Here’s What You Need To Know

For the first time in a Presidential Primary cycle, early voting will be made available to the citizens of Massachusetts, one week ahead of the Super Tuesday contests, where the Commonwealth’s pledged/bound delegates will be up for contention. Early Voting will take place this business   …Continue Reading Voting Early in Massachusetts: Here’s What You Need To Know