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Last week, Toyota announced a recall of 700,000 vehicles due to concerns regarding faulty fuel tanks and engine stalling that could result in crash. This week, the company has announced a recall of an additional 2.9 million vehicles in the United States, citing issues with the airbag. Recalls have been a significant trend this month in the automobile industry as Honda announced recalls of 2.7 million cars. Chrysler, BMW, and Nissan have initiated recalls of their own this week, removing vehicles in the 100,000s from the market.

With auto recalls becoming a commonality over the past few weeks, consumer safety becomes an imperative concern. If a model of your car has been affected by this recall, you will receive a postal or digital notification from your car model’s company.

A recall letter will provide the following information:

  • Description of the defect
  • Risks and hazards associated with the defect
  • Potential warning signs
  • Next steps and outline of how the manufacturer will repair the issue

Though a manufacturer will attempt to reach all consumers affected by a recall, there could be a scenario wherein you do not receive a recall letter. You can have visit the National Highway Traffic Safety Administration’s (NHTSA) site where you can search through issued safety recalls. If you see your car’s model is affected by an issued recall, consider contacting the manufacturer’s dealership to discuss potential next steps.

If you begin to notice that your car is operating strangely to the point where you believe it could be hazardous, contact your dealership and make sure to notify the NHTSA by submitting an online complaint form or calling the NHSTA’s Vehicle Safety Hotline (Toll Free: 1-888-327-4236 / Hearing Impaired: 1-800-424-9153).

When your take your vehicle that was been impacted by a recall for repair at an authorized dealer, you will not be charged for the service and repair of the car.

Visit the NHTSA’s site for additional information on automobile recalls.

 

 


 

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for Massachusetts businesses. The Office also oversees the state’s vehicular and customized wheelchair Lemon Laws and Arbitration Programs, Data Breach reporting, Home Improvement Contractor Programs, and the MA Do Not Call Registry.

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