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The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.

 

Top 10 Consumer Complaints Nationwide

 

1) Auto: Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

 

2) Home Improvement/Construction: Shoddy work, failure to start or complete the job.

 

3) Utilities: Service problems or billing disputes with phone, cable, satellite, internet, electric and gas service.

 

4) Credit/Debt: Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics.

 

5) Retail Sales: False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver.

 

6) Services: Misrepresentations, shoddy work, failure to have required licenses, failure to perform.

 

7) Landlord/Tenant: Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics.

 

8) Household Goods: Misrepresentations, failure to deliver, faulty repairs in connection with furniture or appliances.

 

9) Health Products/Services: Misleading claims; unlicensed practitioners.

 

10) (Tie) Internet Sales: Misrepresentations or other deceptive practices, failure to deliver online purchases; Fraud: Bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds.

 

The Office of Consumer Affairs and Business Regulation (OCABR) collects information from consumer complaints to our office.  In 2015, the OCABR and its five regulatory agencies received more than 44,000 inquiries and more than 6,100 formal complaints. Read more about our 2015 Top Consumer Concerns here: http://www.mass.gov/ocabr/press-releases/2016/2016-national-consumer-protection-week.html.

 

 

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education.

 

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