Post Content

The Massachusetts Office of Consumer Affairs and Business Regulations advises residents of Revere who were impacted by last week’s tornado to be cautious as they look for repair assistance and seek to file insurance claims. It is important that consumers make sure they are hiring registered contractors and know that it is easy to check a contractor’s registration status. The status of a contractor can be checked here, and the status of a plumber, electrician or sheet metal worker can be checked here.

Our Division of Insurance advises consumers that are seeking to file claims for property damage to take the following steps:

  • Contact your insurance company as soon as possible. Let them know the extent of the damage that was caused by the tornado. Take pictures of the damage, especially if there are items that must be disposed of because they cannot be preserved.
  • Refrain from making permanent repairs until the appraiser or adjuster has inspected your property. It is advised, however, to take temporary actions to prevent further damages such as covering holes in the roof or removing water.
  • Keep meticulous records and receipts of any purchases you made to secure your property and document any phone calls or correspondence with your insurance company or agent; these will help the claims process. Create a home inventory to present to your insurer so that you are properly covered for damaged property.
  • Check if your public adjuster is licensed by the Division of Insurance by calling the DOI at (877) 563-4467 or looking online here.

Above all, residents should be safe! Stay away from down or low-hanging power lines, and do not try to re-enter your home unless it is safe to do so.

The Patrick Administration’s Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education, and also works to ensure that the businesses its agencies regulate treat all Massachusetts consumers fairly. Follow the Office on Facebook and Twitter, @Mass_Consumer. Division of Insurance representatives can also be reached at (877) 563-4467.

Written By:

Will Beaman is a communications specialist at the Office of Consumer Affairs and Business Regulation.

Tags: , , ,

Recent Posts

Gift Card Tips posted on Nov 23

  Have you ever received a gift card as a present?  Do you know what fees are associated with that card? Do you know when it expires?  Do you know where to report if you have a problem?  Many consumers buy gift cards for others,   …Continue Reading Gift Card Tips

More than 6,600 Mass. consumers to receive refunds in mortgage lending settlement posted on Nov 20

The Massachusetts Division of Banks and 49 other state mortgage regulatory agencies have executed a Settlement Agreement and Consent Order with Prospect Mortgage, LLC. The California-based mortgage company is licensed in Massachusetts and wholly owned by Sterling Partners, a private equity firm. A multi-state examination   …Continue Reading More than 6,600 Mass. consumers to receive refunds in mortgage lending settlement

Department of Public Utilities phone scam circulating in MA posted on Nov 19

  The Office of Consumer Affairs & Business Regulation along with The Department of Public Utilities would like to inform consumers of a phone scam that is affecting Massachusetts residents. Residents are receiving calls from a business that is claiming to be a solar developer,   …Continue Reading Department of Public Utilities phone scam circulating in MA