Post Content

 

In the world of infomercials, PajamaJeans are some of the most popular products around, at least in terms of ad recognition. However, it appears their rules regarding shipping are significantly more uncomfortable than DormiSoft.

If you don’t know what DormiSoft is, you haven’t seen the PajamaJeans ad. Take a look:

 

Last week, our Hotline staff received a call from a consumer complaining about the cost to get an order of PajamaJeans shipped. As you’ll see from the section of the PajamaJeans Website highlighted to the PajamaJeans price information
right, PajamaJeans are $39.95 plus $7.95 in shipping and handling costs. Our consumer called to complain that the shipping costs are actually per pair of PajamaJeans. Her order of two pairs of PajamaJeans would cost $15.90 for shipping, even though both pairs would be in the same box.

Retailers can set whatever price they want on shipping costs, including charging shipping costs per item, not per shipment. That said, the advertising used by PajamaJeans is unclear and misleading in terms of what shipping and handling would cost a consumer. If you’re buying multiple pairs of PajamaJeans, those costs can add up fast, even with all of your order being in one box.

Consumers need to pay careful attention to these hidden add-ons when they are ordering products online or on the phone. If the math doesn’t seem right to you, ask for an itemized rundown and explanation of your bill. You may or may not be able to talk the retailer into a reduced charge, but with all the facts you can make what you think is the best decision in terms of buying the product or not.

Written By:

Recent Posts

Beware of Coronavirus Scams posted on Mar 25

While schools and businesses are closed and everyone is practicing social distancing in an attempt to curtail the spread of the Coronavirus (COVID-19), there is one group that is hard at work—scammers. Seeing an opportunity to take advantage in growing numbers, scammers are both resorting   …Continue Reading Beware of Coronavirus Scams

National Consumer Protection Week 2020 posted on Mar 2

National Consumer Protection Week 2020

Today marks the beginning of 23rd annual National Consumer Protection Week, a weeklong celebration of understanding consumer rights and making well-informed decisions about money championed by the Federal Trade Commissions’ (FTC). Educating consumers about fraud threats and other protection issues has become vital in recent   …Continue Reading National Consumer Protection Week 2020

Voting Early in Massachusetts: Here’s What You Need To Know posted on Feb 26

Voting Early in Massachusetts: Here’s What You Need To Know

For the first time in a Presidential Primary cycle, early voting will be made available to the citizens of Massachusetts, one week ahead of the Super Tuesday contests, where the Commonwealth’s pledged/bound delegates will be up for contention. Early Voting will take place this business   …Continue Reading Voting Early in Massachusetts: Here’s What You Need To Know