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If you are receiving unemployment benefits in Massachusetts, beware of emails from an out-of-state firm calling itself Unemployment Assist. The emails, with a subject line that reads: “ID Eligibility Requirement 1: Must be Available for Work” or “Verification Required: 2nd Request” request personally identifiable information, claiming to need the information to initiate or complete a claim for unemployment benefits. The emails attempt to get claimants to respond with personal information, and falsely state a claim may be denied or benefits delayed.

These emails are not from the Commonwealth of Massachusetts Department of Unemployment Assistance and should be deleted. Anyone receiving unemployment benefits should not click on the links or answer any questions from emails with the address info@unemployment-assist.com.

Residents of other states claiming unemployment benefits have also received similar fraudulent emails.

If you receive one of these emails please notify the Department of Unemployment Assistance, the Office of Consumer Affairs and Business Regulation and the Massachusetts Attorney General’s Office.

The Massachusetts Department of Unemployment Assistance never contacts unemployment claimants through a third party, nor does the department require email verification. All claims should be filed directly with the Department of Unemployment Assistance at http://www.mass.gov/lwd/unemployment-insur/claimants/

For information about your unemployment benefits, contact the Department of Unemployment Assistance by calling the TeleClaim Center or the Problem Resolution Unit.

For additional questions, please contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757 Monday through Friday from 9 am-4:30 pm.

The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education. The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance program, which provides temporary income assistance to Massachusetts residents who are unemployed through no fault of their own, and who are searching for a job.

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