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Verizon confirmed earlier this month that the personal data of six million customers was made public after it was accidentally leaked online. The issue was caused by “human error” by a misconfigured security setting on a cloud server.

Customer phone numbers, names, and some PIN codes, which are used to confirm the identity of people calling for customer service, were available online. Knowing your PIN code may enable a scammer to gain access to your account.

Verizon reports that no loss or theft of customer information occurred. However, UpGuard, the cybersecurity firm that discovered the leak, is advising customers to update their PIN codes and not use the same one twice. If you have questions about the security of your account, contact Verizon.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @MassConsumer.

The Baker-Polito Administration’s  Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Programs and the state’s Do Not Call Registry.

 

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