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The Patrick-Murray Administration and the Office of Consumer Affairs and Business Regulation are excited to launch Consumer Connections. Through this forum, we will discuss consumer issues and offer insight and information into consumer-related subjects like identity theft, financial literacy, foreclosure prevention and housing, and auto insurance.
The Office of Consumer Affairs and Business Regulation includes six agencies that focus on our goals of creating better businesses and smarter consumers. You can find out more about what we do, and find some great consumer tips, here.
We also know that smart consumers have great knowledge and tips on handling common issues and problems. If you have a hint or advice to share with us, don’t be shy, leave us a comment.

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Recent Posts

Scam Log Analysis posted on May 29

Scam Log Analysis

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth. We review police logs, news sources, and calls from our Consumer Information Hotline on reported scams.   How to spot and avoid scams.   …Continue Reading Scam Log Analysis

Independent Sellers at Online Marketplaces: Tips for Buyers & Sellers posted on May 27

Many buyers and sellers use online marketplaces, which allow products or services to be offered by multiple third parties and usually provide a means for payment to be processed directly on that website. There are the big name marketplaces, such as eBay or Amazon, but   …Continue Reading Independent Sellers at Online Marketplaces: Tips for Buyers & Sellers

Designating a Health Care Proxy posted on Apr 16

April 16th is National Health Care Decisions Day; and a good time to recognize how important it is that you are able to make educated health care decisions. In the case that you are unable to do so, it is crucial to have designated a   …Continue Reading Designating a Health Care Proxy