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The Patrick-Murray Administration and the Office of Consumer Affairs and Business Regulation are excited to launch Consumer Connections. Through this forum, we will discuss consumer issues and offer insight and information into consumer-related subjects like identity theft, financial literacy, foreclosure prevention and housing, and auto insurance.
The Office of Consumer Affairs and Business Regulation includes six agencies that focus on our goals of creating better businesses and smarter consumers. You can find out more about what we do, and find some great consumer tips, here.
We also know that smart consumers have great knowledge and tips on handling common issues and problems. If you have a hint or advice to share with us, don’t be shy, leave us a comment.

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Recent Posts

Scam Log Analysis – June 2015 posted on Jul 22

Scam Log Analysis – June 2015

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth via police logs, news outlets, and other sources, as well as through the Office’s Consumer Information Hotline. Below is a quantitative analysis of   …Continue Reading Scam Log Analysis – June 2015

Competitive Energy Sellers posted on Jul 16

You have just moved into your new apartment and need to set up electricity service so you call your local utility company (National Grid, Eversource, or Unitil); within hours you are enjoying your favorite television show. One day someone comes to your door and tells   …Continue Reading Competitive Energy Sellers

Using Ticket Resellers posted on Jul 9

With the arrival of summer, many concerts and shows are coming to Boston and the Commonwealth. The Office of Consumer Affairs and Business Regulation (OCABR) cautions consumers who are looking for tickets online to carefully consider the validity of the seller before giving your money   …Continue Reading Using Ticket Resellers