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verizon-aolAs of February, Verizon discontinued providing Verizon.Net email service. The company partnered with AOL and gave their customers 30 days to choose one of three options: switch over to AOL, transfer their email to a different provider (such as Gmail or Hotmail) or do nothing (the accounts of customers who chose this option were deleted).

We have heard that consumers calling AOL about this migration are being encouraged to sign-up for plans that cost money. These plans come with extra benefits and protections and may be of interest to some consumers, however basic AOL services are still free and consumers do not need to sign-up for a plan that costs money in order to keep their email accounts.

Since scammers will use every opportunity to take advantage of unsuspecting consumers, account holders should also remember that most basic service is provided free of charge. Scammers will often send mass emails informing recipients that payment is due or payment information needs to be updated in hopes of getting a consumer to reply with financial information.

If you do receive an email and question its legitimacy, check for these red flags:

  • The email includes a link with very few details;
  • The email contains grammatical errors and spelling mistakes;
  • The email requests personal or financial information;
  • The email has been sent to other recipients;
  • The email has an unusual return address. Check it by hovering over the sender’s name or clicking “show details.” Email addresses with combinations of letters and numbers from uncommon domains are usually fake.

Consumers with questions about their email migration or their accounts should contact AOL Account Support at 1-800-827-6364 (Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET)

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Program and the state’s Do Not Call Registry.

 

 

 

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