Post Content

Today, DOR unveiled a brand new homepage intended to making it easier for taxpayers to find what they’re looking for when it comes to filing and paying their state taxes. DOR’s communications team used consumer insights and online analytics to better understand how taxpayers use the site, which dictate the design, build out, and content of the new homepage.

In doing so, we have cleaned up the homepage with a fresh interface geared towards a user-friendly audience. The new homepage also focuses on what taxpayers need most when accessing our site. Here are four things you should know about DOR’s newest homepage.

  1. It has a modern and user-friendly interface

Unlike our previous homepage, with dozens of hyperlinks and features, DOR’s revamped homepage offers a sleek design intent on structural simplicity.

                                                                                       Old Homepage

old homepage

New Homepage

new homepage

  1. “Check Your Refund” button

Previously, taxpayers had to click multiple links and register for “WebFile for Income” to access the status of their refund electronically—which was a time-consuming and sometimes cumbersome process. With our new homepage, you can access the “Check Your Refund” application with one click, all without having to register or use “WebFile for Income.”

  1. Highlights functions that taxpayers need most

We took a critical eye and allowed the data to dictate what should remain on the homepage, and what shouldn’t. In addition to a refund status application, our homepage hosts a number of high-need features, including:

  • How to pay a bill online
  • Information on what different forms and notices mean
  • Taxpayers portals for electronic filing
  • Tax guides and instructions
  • Access to child support services for parents
  1. “I Want To…” toolbar button

We consolidated high-demand features into a single “I Want To…” toolbar that concentrates the most important taxpayer functions into one easily-accessible and dynamic dropdown menu.

Written By:

Recent Posts

How does the CARES Act impact Massachusetts state tax? posted on Jul 14

The CARES Act was signed into law on March 27, 2020 to provide relief for individuals and businesses negatively impacted by the coronavirus outbreak. The Act includes provisions for both individuals and businesses. We’re going to help you understand the Massachusetts tax implications of the   …Continue Reading How does the CARES Act impact Massachusetts state tax?

Press Play: Billing to Resume posted on Jun 4

To give you as much time as possible to catch up on your expenses, DOR temporarily suspended some billing and various collection actions as a result of the COVID-19 health emergency. You can always see the balance due in your account and make partial or   …Continue Reading Press Play: Billing to Resume

What you should know about taxes if you are buying or selling masks posted on May 13

As you know, Governor Baker signed an order on May 1 that took effect on May 6 requiring Massachusetts residents to wear face masks in public when they cannot properly socially distance. Many Massachusetts-based companies have been stepping up to meet the demand for non-medical   …Continue Reading What you should know about taxes if you are buying or selling masks