Commissioner Amy Pitter wants to be sure that the information going out of DOR to taxpayers is clear and concise.
If you received a bill, form or notice from the Department of Revenue and are having trouble understanding what actions you need to take, tell us about it.
In response to the Commissioner’s directive, DOR is taking a hard look at its written communications with the goal of simplifying correspondence to taxpayers.
If you receive a notice or letter from DOR that you don’t quite understand, mark it up with your questions, scan or take a picture of it and email it to us at email@example.com with any comments. Of course, be sure to remove any personal information before scanning.
DOR is taking this seriously and all feedback will be reviewed. When communications are understandable, everyone benefits. DOR believes taxpayers make up the best editing review board and will help us reach the goal of speaking plainly in every communication.
Child Support Enforcement mentioned in national publication posted on Sep 4
Erica Gaynor, Workflow Implementation Manager with the Child Support Enforcement (CSE) Division was published in the August edition of the U.S. Dept. of Health and Human Services’ Administration for Children and Families’ newsletter “The Child Support Report”. Gaynor and CSE’s work with predictive analytics is garnering national …Continue Reading Child Support Enforcement mentioned in national publication
Courage at Work posted on Sep 1
“I was amazed that Mark and so many senior staffers took time out of their busy and hectic schedules to be supportive of me and the ALS cause,” she said. “It proves that no matter how challenging work is, there’s always time to show a little love.”
VIDEO: Introducing MassTaxConnect! posted on Aug 24
Take a look at our newest video introducing you to MassTaxConnect, our new, modernized online tax system. Hear from Commissioner Mark Nunnelly and several DOR employees about what to expect come November 30th when we launch MassTaxConnect for business taxpayers, practitioners, and professionals. Get an …Continue Reading VIDEO: Introducing MassTaxConnect!