Post Content

MassTaxConnect has taken off and users have been busy putting the system to work. We’ve taken the liberty of putting together a robust selection of self-help resources to assist our business taxpayers with some common questions about the new system. We’re also extending our call center hours to help with their upcoming filing deadline.


A YouTube playlist just for MassTaxConnect is widely popular and includes lots of how-to videos on popular functions in MassTaxConnect like “How to log in with an Authentication code” and “How to make a bill payment without logging in”.

Login Resources

We’ve dedicated an entire webpage to assist taxpayers with getting in to MassTaxConnect. Our Login Resource page has our most popular FAQ’s on logging in, verifying your identity and password help. Former WebFile for Business users can simply log in with their previous password and username, but if help is needed to log in for the first time, here is your starting point.

Extended Call Center Hours

The business tax community has a major filing date approaching on December 20th and we want to help. Our call center will be open Saturday, December 19th from 8:00 am to 4:00 pm and Sunday, December 20th from 10:00 am to 4:00 pm. We’re also adding additional hours on Monday, December 21st from 8:00 am to 7:00 pm. For assistance with filing, call (617) 887-6367 or 800-392-6089 (toll-free in Massachusetts).

We want our business community to be fully knowledgeable of MassTaxConnect and we’re committed to educating them along the way. Our staff and team of Expert Users are on hand every day to assist taxpayers. The call center is open regularly Monday – Friday from 8:00 am to 5:00pm to assist callers.

Written By:

Recent Posts

How does the CARES Act impact Massachusetts state tax? posted on Jul 14

The CARES Act was signed into law on March 27, 2020 to provide relief for individuals and businesses negatively impacted by the coronavirus outbreak. The Act includes provisions for both individuals and businesses. We’re going to help you understand the Massachusetts tax implications of the   …Continue Reading How does the CARES Act impact Massachusetts state tax?

Press Play: Billing to Resume posted on Jun 4

To give you as much time as possible to catch up on your expenses, DOR temporarily suspended some billing and various collection actions as a result of the COVID-19 health emergency. You can always see the balance due in your account and make partial or   …Continue Reading Press Play: Billing to Resume

What you should know about taxes if you are buying or selling masks posted on May 13

As you know, Governor Baker signed an order on May 1 that took effect on May 6 requiring Massachusetts residents to wear face masks in public when they cannot properly socially distance. Many Massachusetts-based companies have been stepping up to meet the demand for non-medical   …Continue Reading What you should know about taxes if you are buying or selling masks