The Department of Revenue wants to hear from taxpayers and anyone who is advocating for taxpayers!
DOR has just unveiled its new “How Are We Doing?” survey page, and we’d like you to report in on your customer service experience. This page was created to improve outreach and help us to better meet the needs of taxpayers. You can provide feedback about your experiences, including:
- amending tax returns
- disputing bills
- the appeals and audit processes
- customer service
- payment plans
- legal guidance and more
Your answers will go directly to the department’s Taxpayer Advocate, who regularly reports to the Commissioner on customer issues and how they’re resolved.
On the survey page, you can also check out what other DOR customers are saying. The Department is committed to using all of your input to make changes in how we do business. In fact, we’ve already taken action in several areas based on survey responses. You can read about that on the page too.
DOR is committed to making the taxpayer experience a positive one and will continue to take your feedback and ideas seriously by showing the results – so please tell us about your experience!
Take a look under the hood: MassTaxConnect, DOR’s newest e-filing system posted on Sep 17
As you’ve probably heard, DOR has a new electronic filing system—MassTaxConnect—coming to business taxpayers November 30th, 2015. We’ve blogged about MassTaxConnect before, including about the top 10 benefits business taxpayers can expect from the system as well as “What’s New” with the system compared to …Continue Reading Take a look under the hood: MassTaxConnect, DOR’s newest e-filing system
Child Support Enforcement mentioned in national publication posted on Sep 4
Erica Gaynor, Workflow Implementation Manager with the Child Support Enforcement (CSE) Division was published in the August edition of the U.S. Dept. of Health and Human Services’ Administration for Children and Families’ newsletter “The Child Support Report”. Gaynor and CSE’s work with predictive analytics is garnering national …Continue Reading Child Support Enforcement mentioned in national publication
Courage at Work posted on Sep 1
“I was amazed that Mark and so many senior staffers took time out of their busy and hectic schedules to be supportive of me and the ALS cause,” she said. “It proves that no matter how challenging work is, there’s always time to show a little love.”