Post Content

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.

The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.

MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”

Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.

The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.

Written By:

Recent Posts

Weekend Winter Weather Advisory posted on Jan 18

Weekend Winter Weather Advisory

MassDOT is advising the public that the National Weather Service is predicting that snow will develop across the state from west to east on Saturday afternoon. Snowfall is expected to be heaviest across the northwestern part of the state, where several inches are possible. The   …Continue Reading Weekend Winter Weather Advisory

Holiday Weekend Travel, Services Advisory posted on Jan 17

Holiday Weekend Travel, Services Advisory

During the Martin Luther King Jr. holiday weekend, MassDOT is reminding the public to be alert while traveling, aware of holiday work restrictions and mindful of roadway conditions. “Drivers traveling throughout this holiday weekend are reminded to focus on getting to their destinations safely,” said   …Continue Reading Holiday Weekend Travel, Services Advisory

MassDOT Announces New Online Resources and Additional Public Meetings for Statewide Exit Renumbering Project posted on Jan 10

MassDOT Announces New Online Resources and Additional Public Meetings for Statewide Exit Renumbering Project

MassDOT is announcing new online resources on the project website for the Statewide Exit Renumbering Project, including an informational video on the project and an online meeting. Visit NewMassExits.com to access these new online tools, learn about the project, and ask the project team questions.   …Continue Reading MassDOT Announces New Online Resources and Additional Public Meetings for Statewide Exit Renumbering Project