Post Content

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.

The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.

MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”

Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.

The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.

Written By:

Recent Posts

MassDOT, MAPFRE Insurance Reminder: Summer Road Safety posted on Jun 10

MassDOT, MAPFRE Insurance Reminder: Summer Road Safety

Now that Massachusetts has lifted their COVID-19 restrictions and mask mandates, this summer will surely be one to remember! After a year of being cooped up and unable to see family and friends, residents are eager to get to the beaches, concerts, and cook-outs while many may take to the highways for a much-needed road trip. Especially this summer, it’s important to remember that the summer months are the deadliest when it comes to traffic crashes or accidents. Preparing and planning ahead of time before any trip is worth it to prevent breakdowns or crashes.

Upcoming Wellington Circle Study Virtual Public Meeting posted on Jun 10

Upcoming Wellington Circle Study Virtual Public Meeting

The Massachusetts Department of Transportation (MassDOT) is announcing that a virtual public information meeting for MassDOT’s Wellington Circle Study will be held on Thursday, June 24, from 7:00 p.m. to 8:30 p.m.

MassDOT Advisory: Temporary Daytime Closures on the Middlesex Turnpike in Bedford posted on Jun 9

MassDOT Advisory: Temporary Daytime Closures on the Middlesex Turnpike in Bedford

The Massachusetts Department of Transportation (MassDOT) is announcing an upcoming closure for paving operations along the Middlesex Turnpike in Bedford. This work will occur daily between the hours of 4:00 a.m. and 3:00 p.m. on Thursday, June 17 and Friday, June 18.