Post Content

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.

The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.

MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”

Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.

The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.

Written By:

Recent Posts

MassDOT, MAPFRE Insurance Reminder: National Teen Driver Safety Week and School Bus Safety Week posted on Oct 21

MassDOT, MAPFRE Insurance Reminder: National Teen Driver Safety Week and School Bus Safety Week

The month of October holds many safety events which drivers, especially teens, should be aware of. October 18th to the 24th is National Teen Driver Safety Week. When your teen begins to drive, it’s important to instill safe driving habits. Talk to your teens this   …Continue Reading MassDOT, MAPFRE Insurance Reminder: National Teen Driver Safety Week and School Bus Safety Week

East-West Passenger Rail Study public meeting, final draft report now available posted on Oct 20

East-West Passenger Rail Study public meeting, final draft report now available

BOSTON – The Massachusetts Department of Transportation (MassDOT) is announcing that it will be hosting the third public information meeting for the East-West Passenger Rail Study on Thursday, October 22, from 6:00 p.m. to 7:30 p.m.  The meeting is being conducted via Zoom, and is   …Continue Reading East-West Passenger Rail Study public meeting, final draft report now available

RMV Further Extends Designated Appointment Hours for Customers 75 Years of Age or Older posted on Oct 20

BOSTON – The Massachusetts Registry of Motor Vehicles (RMV) is announcing that it is extending designated Wednesday appointment hours for customers 75 years of age or older through November and December. This new customer service option began successfully in early September at select RMV Service Centers,   …Continue Reading RMV Further Extends Designated Appointment Hours for Customers 75 Years of Age or Older