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image1Governor Charlie Baker, Lieutenant Governor Karyn Polito, Transportation Secretary and CEO Stephanie Pollack, Registrar of Motor Vehicles Erin Deveney, and AAA Northeast President and CEO John Galvin today held a ribbon cutting ceremony to celebrate Registry services now being available at the 33rd Massachusetts AAA branch location in Boston, located at 125 High Street.  This location joins 32 other AAA offices in Massachusetts that offer select Registry of Motor Vehicles (RMV) services to AAA members.

“The partnership between the RMV and AAA Northeast is a great example of public-private partnerships working to benefit individual customers, business community and public sector,” said Governor Baker. “We are pleased at how this partnership has expanded to all parts of the state to better offer RMV services that are convenient, easily accessible and around the corner from where we all live or work.”

“Our administration appreciates how quickly the RMV and AAA have worked together to expand their partnership,” said Lieutenant Governor Polito.  “Our goal has been to stream-line services so customer wait times are short and all transactions are efficiently processed, and our ongoing relationship with the AAA helps the RMV ensure those goals are achieved.”

“The Baker-Polito Administration has prioritized making improvements at the Registry of Motor Vehicles to reduce wait times and make for a more pleasant customer experience,” said Transportation Secretary and CEO Stephanie Pollack. “With 33 AAA locations now as options for walk-in Registry services for AAA members, we are making services more convenient for hundreds of customers each month. I would to thank Registrar Deveney, local municipal leaders and AAA officials for their support which has allowed us to offer additional service options statewide.”

At AAA Registry service locations statewide, AAA members can perform select transactions including:

  • Driver’s license and ID renewals
  • Duplicate licenses or IDs
  • Registration renewals
  • Duplicate registrations
  • Duplicate titles
  • Registration transfers

“The RMV and AAA share a common focus on delivering exceptional customer service to residents from all across the Commonwealth,” said Registrar Deveney. “Our partnership with AAA is both customer-friendly and cost-effective because when members visit AAA for RMV service it frees up our own RMV service center staff to help others with more complex service needs. This is an enormous customer benefit all around.”

“We’re very proud to reach a new milestone in this long and productive partnership, with select Registry services now available in 33 locations across Massachusetts. This expansion provides AAA members with greater choice, convenience, and the only Saturday Registry hours in the Commonwealth.  We look forward to working with the RMV to provide more consumer-friendly services in the future,” added AAA President and CEO Galvin.

In addition to Boston, AAA Northeast now offers RMV services at branches in Acton, Auburn, Burlington, Fairhaven, Framingham, Franklin, Haverhill, Lawrence, Leominster, Lowell, Marlborough, Newburyport, Newton, North Reading, Pittsfield, Peabody, Plymouth, Quincy, Raynham, Rockland, Saugus, Somerset, South Attleboro, South Dennis, Tewksbury, Waltham, Webster, Westwood, and Worcester.  AAA Pioneer Valley offers services in, Hadley, Springfield, and West Springfield.  The RMV and AAA will complete its expansion to have all branches offer RMV services when the Greenfield AAA office begins offering RMV services in spring 2018.

AAA offers its members RMV service hours during weekdays and on Saturdays.  For more information, visit AAA.com/registry.

The RMV is transforming its business processes and replacing its technology to deliver exceptional customer service for residents and businesses across the Commonwealth. Customers are encouraged to “Save Time and Get Ready” online at Mass.gov/RMV to start applications, pay fees, schedule a road test, and start and complete many services easier and faster.

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