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For Immediate Release

July 16, 2021

 

Registry Announces Southbridge, Easthampton and Lowell Service Centers Will Open on August 2 for Customers Who Make Appointments

Face coverings are still required at RMV locations if unvaccinated

Wednesday senior citizen hours continue along with suspension hearings by phone, learner’s permit tests online, use of state vehicles for road tests and everyone in the road test vehicle must wear a face covering regardless of vaccination status

BOSTON – The Massachusetts Registry of Motor Vehicles (RMV) is announcing that on Monday, August 2, customer service centers will open in Southbridge, Easthampton and Lowell to begin serving customers by appointment.

“We have appreciated the patience of the public during the State of Emergency as the RMV pivoted to serve customers with new processes in keeping with health protocols,” said Acting Transportation Secretary and CEO Jamey Tesler.  “Now, with almost 4.3 million individuals in Massachusetts fully vaccinated, the Registry can safely reopen additional customer service locations while still continuing with many of the new transaction policies which have worked so well since March 2020 and which customers have told us have been convenient and efficient.”

“The health and safety of our customers and employees has been our focus in making decisions about how to conduct transactions and we are pleased that appointments will be made available August 2 in three more Registry Customer Service Centers,” said Acting Registrar Colleen Ogilvie.  “Many new initiatives that were put in place to provide additional flexibility for customers during the COVID-19 pandemic will continue and initiatives which have been well received, including dedicated service hours for senior citizens, will be continuing.”

RMV customers will continue to be served by appointments only at open Service Centers, and customers who are unvaccinated will be required to wear a face covering for transactions.  In addition, the RMV will continue with including dedicated hours on Wednesdays to serve senior citizens at some locations, holding suspension hearings by phone, allowing learner’s permit tests online, and using state vehicles for anyone taking road tests. (Everyone in a vehicle for a road test must wear a face covering, regardless of vaccination status.)

Initiatives which are continuing:

Appointments for in-person transactions at open customer service locations will continue, and customers must wear a face covering for an in-person transaction if unvaccinated.

  • As of August 2, RMV Service Centers will open by appointment in Southbridge, Easthampton, and in Lowell.
  • Senior hours for customers 65 years of age and older on Wednesdays at specific locations will continue.
  • Road tests will still be offered using state vehicles only. Road test sponsors are required to be in the road test vehicle and everyone in a road test vehicle must wear a face covering regardless of vaccination status.
  • Online learner’s permit exams will continue and customers must still make an in-person appointment for the application process.
  • Suspension hearings by telephone will continue.
  • In-vehicle observation hours for Junior Operators have reverted back to driving schools for applicants who obtained a learner’s permit on or after 5/29/2021 requiring Junior Operators to complete 6 hours observing another student driver, and 40 supervised driving hours with a parent or guardian.  (This was the rule pre-pandemic.)

For more information on transactions and additional details on customer locations, please visit www.mass.gov/rmv or https://www.mass.gov/info-details/rmv-covid-19-information.

In May, Governor Charlie Baker signed an Executive Order terminating the Commonwealth’s State of Emergency effective June 15, 2021. The Order also rescinded most COVID-19 restrictions, including limitations placed on businesses, as of May 29 as Massachusetts neared the goal of vaccinating four million residents. The Registry’s partner for many transactions, AAA, will also continue with the system of serving AAA members who make appointments.  For details about the Commonwealth’s coronavirus vaccination locations and other information, please visit: www.mass.gov/coronavirus.

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