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IMG953292MassDOT announced that its new open road tolling website is fully functional, (, and that toll plaza demolition work on I-90, (the Massachusetts Turnpike), is proceeding on schedule with activities to include toll plaza booth and canopy demolition, tunnel excavation, concrete slab removal, and the hauling of material from some of the 23 work zones.

Drivers using I-90 should continue to expect continually changing traffic conditions because of active construction zones where heavy construction equipment is being used, should please follow signs and the directions of law enforcement officers, and drive slowly in lanes guiding vehicles to the right and left of the center areas of all toll plazas. The posted speed limit is 15 mph through construction zones and drivers are asked to allow extra time to reach destinations, consider traveling by mass transit if possible, and not stop to watch construction work.

At I-90 toll plazas in West Stockbridge and Lee, canopy and toll booth debris has been removed and the focus will be on concrete slab demolition and removal of concrete debris.

Toll plaza canopies will begin to be demolished at the plazas in Westfield, West Springfield, and Ludlow. The plaza canopy in Chicopee over the center lanes of travel is scheduled to be completely removed by Tuesday, November 1. Contractors continue to remove utilities and steel from several of these plazas so that tunnel excavation can begin.

At toll plazas in Sturbridge, Millbury, Framingham, and Natick, full demolition of toll booths was achieved Monday and at those four locations tunnel excavation has been occurring. Meanwhile heavy equipment continues to be mobilized at three I-90 toll plazas at interchanges in Auburn, Millbury, and Westborough. At these plazas, it is anticipated that Tuesday night into Wednesday, the focus will be toll booth and canopy demolition and the areas impacted are I-90 interchanges intersecting with I-290, I-395, Route 12, Route 146, Route 122, and I-495.

Meanwhile, toll booth and canopy demolition activities will be occurring into Tuesday at the Allston/Brighton toll plaza and the Ted Williams Tunnel. At the Weston toll plaza, center lane paving operations are continuing. The newly paved lanes in Weston will soon be the primary pathway for vehicles to use as phase two work gets underway shortly which will involve the demolition of toll booths to the right and left of center areas in Weston.

Vehicle owners seeking additional information about electronic tolling can now visit a newly activated website to apply for a free transponder, look up their E-ZPassMA account information, or learn more about service center hours and the billing process. The website,, has features that are enhanced for functionality compared with the previous toll website and these features include SMS and E-Mail Alerts, an opt-in for parking, opportunity to add in license plates for rental vehicles, (such as start and stop reservation times), and more options for commercial vehicle owners including the ability to look up transaction history and upload large numbers of license plates. In addition, the website has Spanish language pages and “translation” options for other languages.

The new site,, also has a link so members of the public may have a “live” chat with a customer service representative during business hours. Drivers with questions may also at any time email a MassDOT representative, or call during business hours, 877-627-7745. The new website has secure log-on procedures so transponder holders are asked to enter their account number and PIN. After that initial log-on, vehicle owners choose the way they want to log on going foward, (username, transponder number, account number, or e-mail address.)

The Commonwealth transitioned to all electronic tolling at 10:06 p.m., on Friday, October 28. Vehicle owners can still travel without a transponder, but when traveling under gantries on I-90 they will be invoiced for each toll, paying a slightly higher price than a transponder holder, due to administrative costs of the invoice process.

MassDOT encourages drivers to take advantage of tools to help plan trips and find out real time travel time information by visiting, calling 511, or downloading apps such as Waze or Ridewise.

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