Post Content

Mullan-2011

Posted by Jeff Mullan, MassDOT Secretary & CEO

We have all heard the quote, “The only thing that is constant is change.”  That’s sure how it feels in transportation.  Few state employees have been through more change than all of you have over the past few years.  And, things will continue to change as we try new things and continue to implement the reform law.

It’s because change is inevitable and constant for us – not just recently, but over the past 20 or more years – that our focus on the mission is so important.   You see, when we focus on the mission, we gain a better understanding of why it is we do what we do and how what we do fits into the big picture. 

Our mission is posted in all of our workplaces:

To deliver excellent customer service to people who travel in the Commonwealth, and to provide our nation’s safest and most reliable transportation system in a way that strengthens our economy and quality of life.

There is something for everyone in our mission.  Many of you came to public service for the mission, and since it is based on our shared values and on the law that created MassDOT, it provides a good roadmap for us in going about our jobs of moving people and goods from point A to point B and helping others do the same. 

In four and one half years implementing change as part of the Commonwealth’s transportation leadership team, I have learned that most of you don’t fear change, but get concerned about the unknown that comes with change.  When you have questions about where we are going, please remember that it’s all about the mission.  That’s the key to all that we are doing.

Written By:

Recent Posts

Southborough: I-90 Bridges Project Public Hearing February 27 posted on Feb 21

Southborough: I-90 Bridges Project Public Hearing February 27

MassDOT will hold a Design Public Hearing to discuss the replacement of several bridges in Southborough and Westborough as follows: Thursday, February 27, 6:30 p.m., Mary E. Finn Elementary School, 60 Richards Road, Southborough. The purpose of this hearing is to inform the public of   …Continue Reading Southborough: I-90 Bridges Project Public Hearing February 27

Baker-Polito Administration Brings Awareness to New Hands-Free Law Taking Effect Sunday posted on Feb 20

Baker-Polito Administration Brings Awareness to New Hands-Free Law Taking Effect Sunday

The Baker-Polito Administration today issued a reminder to motorists that the hands-free law goes into effect this Sunday, February 23rd. Signed by Governor Charlie Baker in November, the new law is intended to reduce the number of people injured or killed because of distracted driving,   …Continue Reading Baker-Polito Administration Brings Awareness to New Hands-Free Law Taking Effect Sunday

MassDOT Encourages Presidents’ Day Travelers to Plan Ahead posted on Feb 13

MassDOT Encourages Presidents' Day Travelers to Plan Ahead

MassDOT is advising members of the public traveling during the next several days to plan ahead, take advantage of MassDOT’s many travel “real time” tools and consider using public transportation this coming weekend if possible.  The public should note that Monday, February 17, is a holiday   …Continue Reading MassDOT Encourages Presidents’ Day Travelers to Plan Ahead