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Pothole Repair, Route 24, Canton-Randolph, March 12, 2013MassDOT again this year is enlisting the public’s help this winter season in reporting pothole locations on state roads, allowing repairs to be made as quickly as possible.

To report a pothole, drivers are encouraged to call MassDOT’s Pothole Hotline at 857-DOT-INFO (857-368-4636).

Potholes are formed by the freeze-thaw cycle, where water seeps into cracks, freezes and expands, and increases the size of the crack, until they become potholes. While the incidence of potholes tends to increase in the spring, the recent fluctuation in temperatures has led to the formation of more potholes around the state.

“While the winter is not yet over, we want to make a proactive effort to reach out to drivers and ask them for their help,” said MassDOT Highway Administrator Frank DePaola. “While we have crews out routinely patching potholes, we were able to expedite the scheduling of repairs with the public’s assistance.”

Crews make two types of repairs depending on temperature and road conditions. A temporary “cold patch” is used at lower temperatures during winter; hot mix asphalt is applied at higher temperatures as a long-term fix.

MassDOT works closely with public safety officials and city and town officials to monitor potholes and also appreciates reports from drivers.

When reporting a pothole, it is helpful to be as precise as possible in providing the location along the state highway. In addition to calling 857-DOT-INFO, pot holes can also be reported by calling Toll Free at 877-MA-DOT-GOV (877-623-6846), or visit our online contact information web page to send us an e-mail.

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